We only offer shipping to Europe at the moment through the website. If you live outside Europe, please contact us for a custom order and we will notify you the shipping cost according to your place.
The shipping cost depends on the piece(s) you want to buy and the overall package we have to send you.
Delivery times are 2-5 business days and are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.
You may cancel your order for any reason up to 14 days from the date of the Delivery Confirmation, by sending us an email informing of your decision to cancel the order at firstname.lastname@example.org. To meet the cancellation deadline, it is sufficient for you to have sent your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you have been charged for any items, we will process a refund once we have received the item back, which will not include the cost of standard delivery.
When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed or altered, and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we will not reimburse you.
Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
We only accept returns made by post. You may send back the items to the address that we will provide once you have contacted us by email (email@example.com). You must pay for the postage cost for returning the items and send the item in the same package that you received it, include a print out of the electronic receipt.
After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. The refund will be paid as soon as possible and, in all cases, within 30 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase.
You are responsible for the cost and risk of returning the items to us, as indicated above.
returns of defective items
If the item that you have received is defective, please notify us by emailing us (firstname.lastname@example.org), and return the item.
Please provide proof of purchase, a copy of the E-ticket attached to the Delivery Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.